Sitting by the door waiting for your delivery?
We aim to process and dispatch all orders as quickly as we can, so you can have your new clothes as soon as possible.
As soon as your order has been received by Royal Mail or DPD, you will receive a confirmation text message from your delivery courier where you can track your order.
We offer a range of different delivery options, including next working day delivery, so you can plan your deliveries to suit you.
If your order has not arrived when you were expecting it then please check the following:
- Check you have received an order confirmation email from us and check the estimated delivery date given on this.
- Check the tracking link via your order dispatched confirmation email to view the most up to date information on the whereabouts of your parcel.
- Sign in and check your account on the EQVVS website. Is your delivery address correct?
- Check for text messages, emails and attempted delivery cards from one of our couriers. Your parcel may be awaiting collection at a local delivery depot or you may need to re-arrange delivery.
- Check no one else residing at your address has taken receipt of your parcel.
If you still can't locate your parcel then please contact us at email@example.com and a member of our Customer Service team will look into this for you.