DPD will email and text a 1 hour delivery window on the day of delivery. Should you be unavailable to sign for the parcel, you can select from a number of 'in-flight' options including, collection from Depot, collection from a local DPD drop-off store, leave in a safe place and deliver to a neighbour.
Please note, DPD may attempt delivery with a neighbour if you have not responded to your text or email. If they attempt delivery and you are not available they will leave a card detailing how to proceed with regard to re-delivery or collection. This will also be communicated by email/text.
Once your order has been dispatched from our warehouse, we’ll send you an email with the Royal Mail tracking reference for your parcel. You’ll also receive emails from Royal Mail directly with updates as your parcel travels through the network.
With the tracking reference, you can make a number of in-flight requests and change when and where your parcel is delivered after it has been sent.
Being able to change delivery options means that you don’t have to worry if you are no longer going to be in.
You will have peace of mind and control over when and where you receive your parcel.