Order FAQs

EQVVS Store Click + Collect

• How do I return a pick up in-store order?
• How long will you hold my order?
• I accidentally selected Click + Collect when ordering, what should I do?
• Do I need to bring anything with me?
• When will my order be ready to collect?

I Want To Cancel/Amend My Order

• How do I cancel my order?
• Can I amend my delivery address after my order goes through?
• Can I amend an item/size on my order after I have placed It?

There's An Issue With My Order

• I've received a faulty item, what do I need to do?
• I've received an incorrect item, what do I need to do?
• I'm missing an item from my order, what do I need to do?

Order Tracking

• How do I track my order?

Placing an order

• Can I place an order over the telephone?