When inputting your details into the returns portal, please make sure all fields marked with an asterisk (*) are completed.
If there are any spaces or gaps in any of the required fields the Return Portal might not recognise the information. Please make sure you are entering the correct order number (starts with EQ) and the correct email address used for that order.
If you're still having issues generating a label, please contact our friendly customer service team at info@eqvvs.co.uk and we'll be happy to generate a return label for you.