UK Returns, Refunds & Exchanges

Returns FAQs

• What is the online returns policy?
• What is the in-store Return Policy?
• Can I exchange an item?
• Having issues generating a returns label?
• Have you received my return / Can I track my return?
• I have lost my returns slip, what do I do?

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Refunds FAQs

• Can I request a gift card/store credit rather than a refund when my return is processed?
• I've returned my order - when will my refund be processed?
• Can I get a refund for my delivery charge?